Small Agency Growth Alliance (SAGA)

Chip Griffin helps PR and marketing agencies solve their business challenges and create new opportunities. SmallAgency.TV offers practical advice, industry news, and fresh ideas to drive growth.

The Small Agency Growth Alliance (SAGA) provides coaching and consulting for agency owners in the form of strategic planning sessions and ongoing advice.

Do agency mission and values statements matter? And is yours even accurate?
Do agency mission and values statements matter? And is yours even accurate?
Are you ghosting your own agency?
Are you ghosting your own agency?
Outbound sales & your agency
Outbound sales & your agency
Avoiding your agency's own AI bubble
Avoiding your agency's own AI bubble
What to do when your client contact isn't the problem
What to do when your client contact isn't the problem
Stop providing solutions before understanding your client's challenges
Stop providing solutions before understanding your client's challenges
Supporting team members with mental and physical health challenges
Supporting team members with mental and physical health challenges
Handling early client contract terminations with finesse
Handling early client contract terminations with finesse
Setting client expectations in the AI era
Setting client expectations in the AI era
What to do when agency employees continue to over-service clients
What to do when agency employees continue to over-service clients
When and how to fire a client without burning bridges
When and how to fire a client without burning bridges
Building a passion-driven agency (featuring Emily Allard)
Building a passion-driven agency (featuring Emily Allard)
You don't need to be a visionary, but it helps to have a vision for your agency
You don't need to be a visionary, but it helps to have a vision for your agency
How to handle unsolicited agency acquisition emails
How to handle unsolicited agency acquisition emails
Structuring retainers for long term profitability
Structuring retainers for long term profitability
How to handle your team when they don't love your clients
How to handle your team when they don't love your clients
Turning Employee Departures into Opportunities
Turning Employee Departures into Opportunities
Ensuring AI is an asset — not a liability — for your agency
Ensuring AI is an asset — not a liability — for your agency
Providing your team with constructive feedback (featuring Ken Jacobs)
Providing your team with constructive feedback (featuring Ken Jacobs)
How to stop scope creep before it starts
How to stop scope creep before it starts
Why agencies get brought in too late by clients — and what to do about it
Why agencies get brought in too late by clients — and what to do about it
How to get more and better referrals without asking awkwardly
How to get more and better referrals without asking awkwardly
Can agency team members be more strategic?
Can agency team members be more strategic?
Embracing change as an agency owner (featuring Tim Kilroy)
Embracing change as an agency owner (featuring Tim Kilroy)
Limiting scope creep from the start
Limiting scope creep from the start
Thought leadership for agency growth (featuring Melissa Vela-Williamson)
Thought leadership for agency growth (featuring Melissa Vela-Williamson)
Delegation for control freaks: How to let go and trust your team
Delegation for control freaks: How to let go and trust your team
Pricing psychology for agency clients
Pricing psychology for agency clients
Grow your agency without selling
Grow your agency without selling
Identifying and managing agency owner burnout
Identifying and managing agency owner burnout