Softphone

Softphone is a leading Genesys ecosystem contact center solutions developer and system integrator. Repeatedly awarded "EMEA Genesys AppFoundry partner of the year," we innovate constantly.

Our mission: enable tailored, seamless Agent Experiences via powerful integrations, automations, and innovative capabilities. Our "Smart Connectors" brand integrates Genesys with all main CRMs, revolutionizing operations.

Beyond integrations, we offer application development, implementation, monitoring, BI, customer service analytics, and training—end-to-end solutions for thriving contact centers.

Founded in 2004, Softphone is a dynamic team of 30 professionals with offices in Milan and Staines, serving clients across six continents. Our 500 satisfied customers and over 100,000 active users prove our excellence.

Join Softphone to transform your contact center. Contact us to elevate performance, exceed expectations, and drive success.