As Apollo13 we exist since 2011. We started by making simple WordPress themes to sell them on ThemeForest. From start we offered support to all our clients, what back then was not so obvious thing to come with themes. As we spent more time on working with clients, we have implemented many features to our themes, that our clients suggested.
We know that our clients are the key to our success and that is why we decided to make support as our strongest value. Sure, it was not easy way to get here, and we did some mistakes, had to drop things that was not working out, but that is process of learning.
There is still a lot for us to learn and we are hoping to get even more occasions to improve our product thanks to contact with you!