Скачать или смотреть What Should Be The Scope Of A Customer Journey Map?

Are you wondering how extensive your customer journey map should be? This video delves into defining the optimal scope for your customer journey mapping efforts, ensuring you capture the right insights without getting overwhelmed.

In this guide, you will learn how to:
► Understand the critical factors that influence the appropriate scope for your mapping project.
► Balance depth and breadth to create a customer journey map that is both comprehensive and actionable.
► Identify the specific stages and touchpoints crucial to include in your analysis.
► Tailor your journey map's scope to align with your business objectives and available resources.


#CustomerJourneyMap, #MarketingStrategy, #CustomerExperience, #ModernMarketing