Call Center Analytics With Snowflake Cortex Functions And Snowpark Container Services

Описание к видео Call Center Analytics With Snowflake Cortex Functions And Snowpark Container Services

Phani Raj, Senior Data Cloud Architect at Snowflake, demonstrates how to analyze call center transcripts data using Snowflake. The demo involves using Snowflake Cortex Functions and running open source LLM models in Snowpark Container Services to extract a summary of the call, sentiment, and patterns, which can eventually help in enhancing customer experiences.

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