Pipe Dream to Reality: Challenges of Installing 600,000 Heat Pumps each Year – Field Service Stories

Join us for an eye-opening discussion with Peter Holmwood, Managing Director of SES Home Services, as we dive deep into the monumental challenges and opportunities facing the utilities and plumbing and heating sectors in the race to net zero.

In this episode of Field Service Stories, we explore how the industry is gearing up to meet the ambitious target of installing 600,000 heat pumps annually by 2028. Peter shares invaluable insights on:

• The technological revolution transforming field operations
• Innovative solutions to address the skills shortage in the industry
• Strategies for gaining customer trust when introducing new climate technologies
• How real-time stock management is boosting first-time fix rates and efficiency

But this isn't just about numbers and targets. Peter reveals the human side of this green revolution, discussing how SES Home Services is empowering its workforce, enhancing customer experiences, and navigating the complex landscape of sustainability in the utility sector.

We also tackle the burning questions:
- Is this 600,000 heat pump goal achievable, or just a pipe dream?
- How are field service operations being revolutionised to meet these challenges?
- What role does cutting-edge technology play in this transformation?

🎬 Chapter Markers
00:00:00 - Start
00:00:03 - Coming Up
00:00:27 - Introductions
00:00:58 - Challenges facing the Energy and Water sector
00:02:01 - Delivering change at scale and at speed
00:04:05 - 30k of the 600k Heat Pumps have been installed
00:05:05 - UK population to grow to 75m by 2050
00:05:52 - Field Services must cope with the extra demand
00:08:44 - Gas boilers expected to be phased out by 2035
00:10:21 - Is decarbonisation a perfect storm?
00:11:51 - Building confidence to switch to new heating technologies
00:14:18 - People's fingers have been burnt in the past
00:15:49 - How does technology cater to growing demand?
00:17:06 - Paperless transformation
00:19:27 - Quality, consistency, scalability and flexibility
00:21:09 - BigChange is the solution we were looking for
00:23:30 - Integration has revolutionised stock and parts
00:26:22 - A step change in Field Service
00:27:58 - Educating consumers and building trust
00:30:28 - Self-service portals deliver convenience
00:32:44 - Driving efficiencies through Job Data
00:34:41 - Developing a Data Warehouse
00:36:58 - Ending

Don't miss this fascinating glimpse into the future of the plumbing and heating sector. Subscribe now and join the conversation on how the industry is turning ambitious climate goals into reality, one heat pump at a time.