Remodelling healthcare’s service management framework to tackle modern cybersecurity challenges

Remodeling healthcare’s service management framework to tackle modern cybersecurity challenges
According to the World Economic Forum, in 2023, the healthcare industry experienced an average cost of $10.93 million per data breach, nearly twice as much as the financial industry, which ranked second.

There is no debating the fact that around the world, including in the United Kingdom, cyberattacks are on the rise in the healthcare industry. As an ITSM practitioner, what can be done to champion the security-first approach that organisations should undertake?

There’s quite a bit that can be done. It’s time for service management leaders to play a proactive role in enhancing cyber resilience and bridging the gap between ITSM and IT security by incorporating security components such as privacy management, risk mitigation, and event management.

In this session, you will learn:

The perspective shift ITSM leaders of healthcare organisations are facing when pivoting to a security-first service management framework.
Seven crucial focus areas for a security-first approach.
Key use cases and challenges faced in the healthcare industry.
How to implement a security-first approach for ITSM in the healthcare industry.
Presented by Ashwin Ram, Product Marketing Manager, ManageEngine

Ashwin Ram, with 10 years of ITSM experience, shares a distinctive perspective on the industry. Currently serving as a product marketing manager at ManageEngine, Ashwin has authored several articles, best practice blogs, and white papers on various IT topics, including KPIs and metrics, and AI in ITSM. Over the years, Ashwin has presented at numerous industry events including The Service Desk and IT Support Show (UK) and Service Management World (US), as well as ManageEngine User Conference series events held worldwide. Ashwin regularly engages with tech journalists, as well as IT and ITSM leaders at industry events globally.