Скачать или смотреть Turning Personality Insight Into Daily Execution | John Betancourt (CEO, Humantelligence)

Support is being rebuilt inside Slack and Teams, and the teams winning are measuring the right things.

In this episode of the Hyperengage Podcast, Vlad Shlosberg, CEO at Foqal, breaks down why leadership is driving the latest wave of AI demand and what that changes in real support operations. He explains why Slack and Microsoft Teams are becoming default support channels for B2B teams, and how that impacts staffing, SLAs, and customer experience. The conversation covers why first response time often matters more than resolution speed in messaging-based support, and how to design support workflows that scale without losing context. Vlad also shares a GTM angle - why piggybacking on existing communities can beat building a new one, and how land-and-expand can happen naturally through channel virality.

Follow Hyperengage across our social channels and stay up to date with new episodes, insights, and product updates:

Linkedin:   / the-hyperengage-product  

Tiktok:   / hyperengageio  

X: https://x.com/Hyperengageio

Hyperengage site: https://hyperengage.io/

Join the Hyperengage newsletter: https://hyperengage.io/subscribe

Chapters:

02:47 AI Demand Driven By Leadership

06:51 Slack And Teams Becoming Default Support

09:31 First Response Time Beats Resolution Speed

14:20 Piggyback On Existing Communities For GTM

26:22 Agent Design Follows Data Strategy

39:42 Land And Expand Through Slack Virality

Subscribe to Hyperengage on YouTube to catch more founder-level conversations on GTM and post-sales growth.