Скачать или смотреть What is consumer feedback and why it is so important to your business

The Voice of the Customer is playing a relevant role in today’s competitive markets. In fact, is common for customers to voluntarily review products and experiences.

This source of information is rich in insights but comes in different forms, and it’s often unstructured. This makes it difficult to interpret on scale.

In this video, I explain the difference between the most common types of Customer Feedback, and I share the 5 reasons why it would be necessary for your company.

Please let me know what you think by leaving a comment on this video.

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Riccardo

#ConsumerCentric #ConsumerFeedback #Consumer Centricity

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