Скачать или смотреть Don’t Be a Statistic. Make Transformation Work. | The So What from BCG

Transformation isn’t a gamble—it’s science. Kristy Ellmer, a leader with BCG Transform, unpacks the research behind what really makes change work: involving employees in the journey, preparing for the “messy middle,” and building emotional and practical support into the process. Successful efforts focus equally on shifting behaviors and mindsets, not just strategy and structure.

Listen on podcast platforms: https://lnk.to/so-what-general-show12

Learn More:

Kristy Ellmer: https://www.bcg.com/about/people/expe...

Preorder Kristy's Book: https://www.amazon.com/How-Change-Rea...

BCG’s Latest Thinking on Business Transformation: https://www.bcg.com/capabilities/busi...

To Keep Transformations on Track, Incentives Are Crucial: https://www.bcg.com/publications/2025...

The Transformation Paradox: How to Grow When the Growing Gets Tough: https://www.bcg.com/publications/2025...

00:00-01:12 Intro and Kristy’s ‘so what’

01:13-01:47 What is a transformation?

01:48-02:19 What is a transformation failure?

02:20-03:21 Why has nothing shifted the dial on failures?

03:22-05:03 Kristy's experience at Delta

05:03-05:51 What does science say about how we respond to change?

05:52-07:48 How to ensure people come along on the journey

07:49-09:38 How can leaders communicate well through change?

09:39-11:10 How do leaders know when it’s time for a transformation?

11:11-13:29 Transformation pitfalls to avoid

13:30-15:06 Balancing discipline and flexibility

15:07-16:34 How can you sustain momentum in the long-term?

16:35-18:35 Principles of change

18:36-19:26 Surprises from Kristy’s book

19:27-20:36 One bit of research every CEO should know

20:37-21:02 Change and transformation’s PR problem

21:03-21:41 Kristy's ‘now what’

21:42 - 22:03 Outro