Скачать или смотреть 6 Healthcare System Selection, Implementation, and Maintenance

Navigating the complexities of healthcare system selection, implementation, and maintenance is critical for any organization. This video provides a comprehensive overview of the entire lifecycle, ensuring you're equipped for successful adoption and long-term system performance.
Key areas covered include:

System Selection: Learn how to identify organizational needs, define clear objectives, and evaluate potential solutions against your strategic goals and budget. We detail the process of compiling high-level requirements into Request for Information (RFI) and detailed specifications into Request for Proposal (RFP) documents.
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Vendor Evaluation: Discover essential solution selection activities, including conducting demonstrations, site visits to other organizations, and thorough reference checks to assess vendors' capabilities and fit with your organization's culture and workflows. We also cover compliance with regulatory requirements and background checks on vendor stability.
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Team Assembly: Understand the importance of assembling the right project team, involving representatives from clinical, operations, IT, and business departments, alongside executive sponsors and a facilitator, to ensure all affected areas are included and have a sense of ownership.
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Implementation Strategies: Explore various approaches to going live, such as the "Big Bang" (all functionality, all locations at once), "Phased by Location", "Phased by Functionality", "Pilot" testing, and "Like for Like" replacements. Proper planning and a defined methodology are crucial to decrease project risk.
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Change Management: Learn to employ effective technical change management practices, focusing on stakeholder involvement in workflow redesign and proactive communication to foster user adoption and address resistance.
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System Configuration and Integration: Understand how to customize the basic application to meet organizational needs, handle data conversion, and ensure seamless integration with existing systems for efficient workflows and data sharing (e.g., real-time, scheduled, or device data integration using standards like HL7® or FHIR®).
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Training and Support: Identify and execute effective training methods, including computer-based learning, classroom training, and "at-the-elbow support from superusers" during go-live. Plan for post-live activities such as user support and continuous communication.
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Operations and Maintenance: Delve into managing healthcare information systems post-implementation, including configuration and release management, customer support via a service desk, issue resolution, and developing essential documentation like user manuals and downtime procedures.
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Data Analysis and Improvement: Learn to analyze data from error reports, help desk logs, and surveys to identify problems and trends, ensuring the system continues to meet organizational goals and provides expected returns on investment.
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Business Continuity and Disaster Recovery: Understand the importance of plans that define how an organization maintains business functions and recovers from system unavailability or actual disasters, including data backup and recovery procedures.
Successful implementation is key to end-user satisfaction and effective utilization of new systems. Learn how to achieve continuous performance and maintain a reliable, stable system.
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