Скачать или смотреть How to REALLY Retain Restaurant Customers

What if restaurants could see every guest's preference — across reservations, events, and e-commerce — in one platform? That’s the vision behind Panso, a hospitality CRM platform founded by Britney Ziegler.

On this episode of The Perfect Bite podcast, host Sarah Perkins talks with Britney about:

Her journey from working with celebrity chefs and food icons like David Burke, Carla Hall, and Molly Baz to founding her own startup

The biggest challenges restaurants face in building guest loyalty today

Why customer data is key to retention and growth in hospitality

How being a woman founder in food tech has shaped her approach to leadership and innovation

✨ If you’re in restaurant operations, hospitality, or food tech, this conversation will give you actionable insights into customer retention, loyalty, and growth.

⏱️ Timestamps / Chapters
00:00 – Intro to Britney Ziegler & Panso
02:35 – How Britney’s restaurant background shaped her career
07:10 – Lessons from working with celebrity chefs
12:48 – Why Panso exists: the problem with guest data in hospitality
19:55 – How restaurants can drive loyalty with CRM technology
26:42 – The challenges of being a woman founder in restaurant tech
33:15 – Advice for food entrepreneurs and hospitality leaders
39:40 – What’s next for Panso & closing thoughts

Learn more about Panso → https://hellopanso.com
Follow Panso on Instagram @hellopanso →   / hellopanso  
Connect with Britney on LinkedIn

Subscribe to The Perfect Bite podcast on Apple Podcasts, Spotify, or wherever you listen! https://shows.acast.com/the-perfect-bite

You can follow us on social media @perfectbitepod and visit our site www.theperfectbitepod.com.