My new s9 Roomba keeps getting error 31 every few minutes,

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JustAnswer Customer from Littleton, CO: My new s9 Roomba keeps getting error 31 every few minutes, and it won't leave the same 2 rooms.
JustAnswer Customer from Littleton, CO: I hasn't made through all the rooms yet.
JustAnswer Customer from Littleton, CO: We are still working on our initial cleaning.
Pearl Wilson: Assistant: Just to clarify, what device is giving you an error code or message?
JustAnswer Customer from Littleton, CO: roomba s9
Pearl Wilson: Assistant: How long has this been going on with your computer?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from Littleton, CO: It's been going on since I got it yesterday.
JustAnswer Customer from Littleton, CO: I have tried rebooting
Pearl Wilson: Assistant: Anything else you want the Computer Expert to know before I connect you?
JustAnswer Customer from Littleton, CO: No
AndrewM121: Small Appliance Technician: Hi, welcome to Just Answer, my name is * * of the small appliance / home improvement specialists here.
AndrewM121: Small Appliance Technician: I have been in the trade for a while now and much of my advice will be from my very own experiences.
AndrewM121: Small Appliance Technician: I will endeavor to get your situation resolved as soon as possible.
AndrewM121: Small Appliance Technician: Let me have a quick look at your query so I can best advise.
AndrewM121: Small Appliance Technician: I will have a read of what you have sent in so far and try get your question resolved quickly but it may be the case that I need a little more information from you.
AndrewM121: Small Appliance Technician: Please bare with me a few moments.
JustAnswer Customer from Littleton, CO: ok
AndrewM121: Small Appliance Technician: An Error 39 refers to an internal communication error What we need to do is a couple of things to get this rectified.
AndrewM121: Small Appliance Technician: Please follow these instructions carefully; Press the CLEAN button - this will restart the cleaning mission.
AndrewM121: Small Appliance Technician: If the does not work then we need to restore the roomba back to factory settings.
AndrewM121: Small Appliance Technician: Before you do this though please follow the above first.
AndrewM121: Small Appliance Technician: Here is how to restore the roomba back to its original state You can do this directly through the roomba app found under - Settings   --  Remove/Factory Reset (robot name) The other method is to hold down the following buttons - Home, Spot Clean & Clean (3 buttons) Hold this for 10 seconds you will then see a white circle swivel around the CLEAN button.
AndrewM121: Small Appliance Technician: You have now reset your roomba and will need to add this back into your network when you first started out.
AndrewM121: Small Appliance Technician: Hopefully, that has resolved your question and the roomba starts to work as expected, please feel free to reach out again should you have any further questions and I will endeavor to help you quickly and efficiently.
AndrewM121: Small Appliance Technician: Andrew
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi