Скачать или смотреть What TikTok can teach us about Customer Collaboration | Ken Hughes

We are entering a new era for consumerism. Gone is the divide between US and THEM. Consumers are no longer some inconvenient end-point of a customer journey. They expect to be collaborated with, during production or consumption. 

Collaboration has become a heartbeat value in society, from vaccines to crowd-funding, Gen Z and Millennial consumers expect ‘together’. Explore what TikTok can teach us about the new collaborative reality we live in, and how your brand and business need to reconsider how customers are part of what you do.

This video is drawn from Ken’s new speech ‘Love is a Verb’ which focuses on what brands need to action to build deep and meaningful customer lifetime value relationships: https://kenhughes.info/customer-exper...

Ken Hughes is now considered one of the World’s leading speakers on the subject of customer experience, consumer values, organizational change, leadership and agility. His virtual and live in-person keynotes are famous for their high-energy, thought-provoking content as well as their impactful and inspiring delivery.

You can learn more about Ken Hughes and book any of his keynotes and workshops here: www.kenhughes.info