Скачать или смотреть PBX Stats Agent Management Tutorial | Bulk Add & Desk Assignment

#PBXStats #AgentManagement #callcenter #CommPeak
Welcome! In this video, we provide an overview of agent management in CommPeak PBX Stats. Learn how to view, add, modify, and delete agents efficiently.
What you’ll learn in this tutorial:
✔ How to access the Agents page in PBX Stats
✔ Viewing agent details and assigned devices
✔ Editing agent login, alias, and password
✔ Deleting agents without losing call history
✔ Adding new agents one by one or in bulk
✔ Assigning agents to desks for real-time performance tracking
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⏰ Timecodes⏰
00:20 – Accessing the Agents page in PBX Stats
00:28 – Viewing agent information and statuses
00:50 – Editing agent details
01:04 – Deleting agents and call history notes
01:21 – Adding a new agent manually
01:36 – Assigning agents to desks for realtime monitoring
02:00 – Adding multiple agents in bulk
02:35 – Saving and managing pending agents
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⭐️ Need More Help or Want to Learn More?
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Learn more about communication solutions from CommPeak:
✔ Predictive Dialer – https://www.commpeak.com/services/dialer
✔ SMS and Messaging Platform (TextPeak) – https://www.commpeak.com/services/tex...
✔ Cloud PBX – https://www.commpeak.com/services/hos...
✔ VoIP Services – https://www.commpeak.com/services/voip
✔ DID Numbers – https://www.commpeak.com/services/vir...
✔ LookUp – https://www.commpeak.com/services/lookup
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🔥 Why Use CommPeak’s Predictive Dialer?
Double your call center's reach with predictive dialing bringing together skilled agents, leads, and good timing to transform every conversation into an opportunity.
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🚀 More CommPeak Services to Power Your Communication
✅ SMS and Messaging Platform (TextPeak) – The easy way to manage conversations and campaigns in one platform. Handle messaging at scale, ensure global delivery, and manage customer replies with an omnichannel inbox.
✅ Cloud PBX – A cloud-based phone system fully synced with the way you work. Everything you need to manage business calling at scale: supports teams, connects to your existing tools, provides live monitoring, and keeps operations running smoothly from any location.
✅ VoIP Services – SIP trunking designed for global growth and high call center demand providing secure, high-quality voice connectivity with Premium A-Z VoIP services, flexible routing, and built-in cost management, perfect for scaling high-performance operations.
✅ DID Numbers – Connect globally with DID Numbers. Access DID numbers for global reach, local presence, and cost-effective communication in every market.
✅ LookUp – Validate numbers to reach active leads faster. Stop wasting time and budget on unreachable numbers. Start calling active numbers instead. LookUp helps you reach live leads and run more effective campaigns.
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#PBXStats #AgentManagement #callcenter #CommPeak