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Your returns policy and experience is an opportunity to improve the customer experience, enhance your brand and instill loyalty in your customers. Here’s how:

1. Equip your customers with returns labels using a solution that works best for your business.
Provide a returns label in the box (printing a label through Canada Post shipping systems or purchasing pre-printed labels).
Print returns labels on demand as customers need them (integrating Canada Post’s APIs) to enable printing from your website.
Read our blog to determine which returns option is the right one for you: https://www.canadapost.ca/returnssolu...

2. Create a returns policy by using the free My Returns tool from Canada Post that helps you create your returns policy, view your return forecast, and get status updates on your returns.
Use the customer returns policy tool here: https://www.canadapost.ca/returnpolicy

Learn more by downloading our returns guide: https://www.canadapost.ca/returnsguide
Check out the Business Matters blog: https://www.canadapost.ca/businessmat...