Скачать или смотреть TDDP: The Importance of Case Acceptance Rates Ft. Paul Etchison

FULL VID:    • TPPD S4 E14 : Mastering Dental Practice Su...  

Welcome to The Dear Doc Podcast™, the ultimate resource for dentists looking to elevate their practices to new heights. Our mission is to provide valuable insights, expert interviews, and actionable strategies to help dental professionals build successful and thriving businesses.

🦷 About This Episode:

In this episode, Dr. Christopher Hoffpauir interviews Paul Etchinson, a successful dental practice owner, about dental practice management. They discuss strategies for dealing with unpaid balances and sending patients to collections. They also explore the importance of prepayment and treatment planning to avoid payment issues. The conversation highlights the significance of building trust with patients and the role of online image and reviews in attracting new patients. They emphasize the need for efficient scheduling and the value of creating a positive practice culture. Finally, they discuss the importance of asking patients for reviews to improve online reputation. In this conversation, Dr. Christopher Hoffpauir and Dr. Paul Etchison discuss the importance of consistency and agreements in dental practices. They emphasize the power of silence and objection handling in improving treatment plan acceptance. The conversation also covers the role of systems in a successful dental office, including foundational systems and checklists. They highlight the need for systemization in various areas, such as scheduling, patient experience, and internal marketing. The conversation concludes with a discussion on creating a five-star patient experience and the benefits of systemization in reducing stress and improving practice management.

📋 Key Takeaways:

• Efficiently managing unpaid balances and sending patients to collections is crucial for maintaining a profitable dental practice.

• Prepayment and treatment planning can help avoid payment issues and ensure that patients are committed to their treatment.

• Building trust with patients is essential for successful treatment acceptance and payment.

• Creating a positive online image and asking patients for reviews can attract new patients and improve the practice's reputation. Consistency and agreements are key in providing a positive patient experience.

• Using silence and objection handling techniques can improve treatment plan acceptance.

• Systemization is crucial for a successful dental office, including the use of checklists and foundational systems.

• Different areas of the dental office, such as scheduling and patient experience, require specific systems.

• Creating a five-star patient experience involves personalized interactions and strategic use of movements.

• Systemization reduces stress and improves practice management.

Chapters

00:00 Introduction
00:30 Paul Etchinson's Qualifications
03:08 Dealing with Unpaid Balances and Collections
05:01 Choosing a Collections Company
05:25 Forgiving Debt to Encourage Payment
06:23 Patient Response to Debt Forgiveness
07:07 Setting Payment Expectations
08:04 Prepayment and Treatment Planning
09:09 Building Trust with Patients
10:42 Sending Patients to Collections
12:00 Collections Companies and Percentages
13:31 The Profitability Formula
16:05 Efficiency and Productivity
21:05 Improving Online Image and Reviews
22:27 Phone Skills and New Patient Conversion
23:54 Efficiency and Practice Hours
25:18 Creating Value and Improving Culture
26:37 Asking for Reviews
27:09 The Importance of Consistency and Agreements
28:17 The Power of Silence and Objection Handling
31:16 Sponsor Plugs and Recommendations
33:00 The Role of Systems in a Successful Dental Office
36:01 Foundational Systems and Checklists
37:21 Different Systems in the Dental Office
43:09 Identifying Areas for Systemization
46:41 Systems for Scheduling and Patient Experience
50:08 Creating a Five-Star Patient Experience
54:44 Closing Remarks and Systemization in Dentistry

🔗 Connect with Us:

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Website: http://dochoffinvestments.com
Linked In:   / christopher-doc-hoffpauir-dds-ficoi-ficd-3...  

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Thank You for Watching!:
We appreciate your support and look forward to helping you take your dental practice to new heights!

Produced by Vincent Garza
  / swolenerdproductions  
  / swolenerdproductions  
  / vincentgarza88  
http://www.SwoleNerdProductions.com