Скачать или смотреть Why Booking.com Guests Cancel So Much (And What Actually Works)

In this video, I explain why cancellations are so common on Booking.com — and why most hosts react to them the wrong way.

Booking.com guests don’t cancel more because they’re worse guests.
They cancel more because the platform is designed for flexibility.

In this video, I break down:
Why Booking.com trains guests to book early and decide later
How free cancellation is actively promoted by the platform
Why comparing Booking.com behaviour to Airbnb guests leads to frustration
Why flexible rates must cost more than non-refundable rates
How over-stacked discounts quietly increase cancellations
Why many non-refundable rates don’t work at all
How demand strength changes cancellation behaviour
Why surfacing friction early reduces late cancellations
Why chasing “zero cancellations” hurts conversions
What to fix based on when guests cancel — not how many

This video isn’t about eliminating cancellations.
It’s about pricing, structuring, and messaging for commitment — without killing your bookings.

If you want, I can do a follow-up video showing exact rate plan and policy setups I use to reduce cancellations while keeping conversions strong.

00:00 Why cancellations frustrate Booking.com hosts
00:30 Why Booking.com guests cancel more (platform design)
01:02 How Booking.com trains guest behaviour
01:29 Booking.com vs Airbnb guest mindset
01:57 Why flexibility must be priced properly
02:08 Discount stacking and “disposable” bookings
02:41 Why non-refundable rates often fail
03:01 Demand strength & seasonal cancellation behaviour
03:24 Guests cancelling after “realisation”
03:56 Why timing matters more than total cancellations
04:20 Common host overreactions
04:41 The real goal: commitment, not control
04:49 Practical actions to reduce cancellation pain
05:52 Design for behaviour, not against it
06:01 Wrap-up + next video

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