Скачать или смотреть Problem Management Workflow Explained | ITIL4 | Reduce Recurring Incidents

Problem Management Workflow Explained | ITIL4 | Reduce Recurring Incidents

Problem Management Workflow explained in the simplest way!
In this video, I break down how Problem Management actually works in real ITSM environments—from identifying recurring incidents to performing root cause analysis and driving permanent fixes.

Whether you’re an Incident Manager, Service Desk Engineer, Major Incident Manager, or ITSM professional, this video will help you understand the complete Problem Management lifecycle.

📌 What You’ll Learn:
• What is Problem Management in ITIL4
• Difference between Reactive & Proactive Problem Management
• Step-by-step Problem Management Workflow
• RCA techniques (5 Why, Ishikawa, Timeline Analysis)
• Workarounds vs Permanent Fix
• How Problem Records & Known Errors are managed
• How to integrate Problem Management with Incident, Change & Major Incident

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