Скачать или смотреть Customer Care Executive Interview Questions and Answers

In this video, faisal nadeem shared 8 most important customer care executive interview questions and answers or customer care executive job interview questions and answers or customer service representative job interview questions and answers or customer service job interview questions and answers in english or customer service agent interview questions and answers or customer service interview in dubai or customer service interview questions and answers in canada or customer service interview questions and answers uk or customer service executive ka kaam kya hota hai completely explained by @Knowledge Topper with suitable examples.

Q1) Tell me about yourself.
Answer: I’m a polite and solution-focused person who enjoys helping customers and solving their problems efficiently.

Q2) What are the main duties of a customer service executive?
Answer: Answering queries, resolving complaints, processing orders, and ensuring customer satisfaction.

Q3) Why do you want to work in customer service?
Answer: I enjoy communicating with people and making their experience smooth and positive.

Q4) How do you handle an angry customer?
Answer: I listen calmly, stay polite, and offer a quick and helpful solution.

Q5) How do you deal with high call volumes?
Answer: I stay organized, manage time well, and remain calm under pressure.

Q6) What tools or software have you used?
Answer: CRM systems like Salesforce or Zoho, and ticketing tools like Freshdesk.

Q7) What makes great customer service?
Answer: Fast response, empathy, clear communication, and reliable support.

Q8) What would you do if you didn’t know the answer?
Answer: I’d stay honest, let the customer know I’ll check, and follow up quickly with the correct info.


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