Call Center Empathy Training: How to Do It Right

Let’s dive deeper into empathy training for agents and why it is so important in terms of managing the call and managing the customer contact. Bruce thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome.

Access the full podcast episode here:
https://nobelbiz.com/benchmarking-and...
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FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life.

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NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime.

More on our carrier network:
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Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.

More on our omnichannel solution: https://nobelbiz.com/technology/omni-...

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