Скачать или смотреть The Best Way to Respond to Negative Reviews Online

Check out these tips to help you respond to negative reviews online in the best way possible. For more details, check out the article too: https://www.loclweb.com/respond-negat...

To help you manage reviews, answer them from one place, and keep track of them all, check out our local marketing automation platform with all the local marketing tools you'll ever need.

https://www.loclweb.com/local-marketi...

-------------------------------------------------
00:00 - Introduction
00:33 - Whey Reviews Are Essential To Your Business Succeeding Online
01:06 - What Impact Can Negative Online Reviews Have On A Business?
02:00 - Why Do People Write Negative Reviews?
02:28 - Why Responding To Negative Reviews Helps Your Company
03:17 - Tip To Help You Respond to Negative Reviews Effectively
03:43 - Tip 1: Respond in a Timely Manner
04:17 - Tip 2: Don't Take the Negative Reviews Too Personally
04:48 - Tip 3: Address the Reviewer
05:20 - Tip 4: Say Thank You
05:59 - Tip 5: Apologize and Sympathize
06:26 - Tip 6: Take Responsibility
06:49 - Tip 7: Make Things Right
07:11 - Tip 8: Keep It Short
07:38 - Tip 9: Take It Offline After Resolved
08:14 - Tip 10: Ask For A Second Chance
08:52 - Tip 11: Ownership Of The Process
09:17 - Tip 12: Create a Review Response Policy
09:45 - Tip 13: Use A Negative Review Resolution As A Testimonial
10:01 - Don't Respond Simply For The Sake Of Responding
10:23 - Respond To All Reviews
11:30 - Prioritize The Review Sites That Matter To Your Industry
11:56 - Conclusion
12:43 - Subscribe & Watch More
-------------------------------------------------

This video will help you respond to negative reviews in the best way possible. It's best to review this video before you need it so you're prepared if that dreaded bad review comes along.

Once you've reviewed it, you at least know the tips and steps you can take to get your response just right. The video covers why online reviews are essential to your business.

Why? Because everyone looks at reviews and they can make or break your business online whether you like them or not. Your reviews are like a badge or honor or an anchor that you can't get rid of.

Learn the impact that a negative review can have on your business. It could sink your business if you get too many because most people won't consider a business with a 1 or 2 star rating.

People write negative reviews for a number of reasons but it's typically because of a disconnect between customer expectations and what they received. Your responsibility is to reconcile the two with a response that either gets rid of the bad review or at least make it look positive to future customers who read the review and your response.

That's why you should always respond. It's a great opportunity to make the negative review look good and possibly even turn it into a positive. Whether the disgruntled customer takes it down or not, you have the opportunity to respond properly and make a good example of your excellent customer service.

The 13 tips will help you make the best of a negative review. If you don't take the time to use each tip, you risk a negative review hanging over your business forever. Be sure to read through the tips and apply the ones that are relevant to your business.

Most of the tips are relevant to all businesses but a few only to larger companies.

Whatever you do, don't respond just for the sake of responding. You need to respond to all negative reviews, but you must do it from the heart and put yourself in your customer's shoes.

You may want to consider responding to all reviews, though. At least those reviews with substance to them rather than just a star review.

Also, you want to constantly get new reviews and prioritize review sites that are relevant to your industry. Of course, there are review sites that you want to prioritize no matter what.

A good tool that includes review management is important to help manage the entire process for you from getting more reviews to responding to those reviews.

Our local marketing automation tool has all the local marketing tools you need to do all of this and more.

To learn more, check out Loclmark: https://www.loclweb.com/local-marketi...

#smallbusiness #smalbiz #localmarketing