Скачать или смотреть 8 Weeks to Increased Profit with Robert Reed of Ergo

The last ten minutes of a service can make or break the whole visit. We invited Robert Reed, founder of Ergo Research and a celebrated educator in professional beauty, to unpack why finishing is so often overlooked and how to turn it into a repeatable system that delights guests, protects stylists’ bodies, and drives real revenue. From the psychology of open-ended questions to the ergonomics of airflow and sectioning, we map a path that makes blowouts teachable, consistent, and profitable.

We dig into the core problem: finishing is usually demonstrated, not trained. Robert shows how to align the finish with the haircut’s intent, use pre-grooming to detangle and direct hair, and guide the conversation back to hair with simple prompts like “Will you show me how you start at home?” With tens of millions of weekly YouTube views on blow drying and detangling, clients clearly want help. When we “touch it, talk about it,” narrating why we chose each product and tool, retail becomes education, not a pitch, and clients leave knowing exactly how to refresh volume, frame their face, and extend day-two wear.

Owners will find a clear business case. Robert outlines an eight-week “Art of the Blow Dry” focus that builds new conversational habits, lifts engagement, and measurably increases sales—especially brushes, the low-hanging fruit most guests use but rarely buy from salons. We share practical routines for huddles, team-led product stories, and station-based teaching that keep finishing front and center without feeling scripted. Add in ergonomic technique—treating the round brush like a roller with a handle, neutral wrist positions, and smart sectioning—and stylists get better results with less fatigue.

If you’re ready to elevate standards, improve at-home re-creation, and make the last ten minutes your signature, this conversation offers the playbook. Subscribe, share with your team, and leave a review with the one finishing question you’ll start asking guests this week.

To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, schedule a free 60-minute strategy session:


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The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.