Скачать или смотреть OnTrac Reduces Live Agent Interactions by 50% & Scales Customer Service

Discover how OnTrac, a leading last-mile delivery provider, transformed its customer service using Aisera’s Generative AI—achieving the #1 spot in customer satisfaction, surpassing industry leaders like FedEx and DHL.

In this success story, OnTrac shares how it:
🚀 Reduced live agent interactions by 50%
Handled a 2x surge in support tickets without increasing headcount
💬 Integrated AI into critical customer touchpoints for real-time self-service
🏆 Achieved a record-breaking CSAT score and industry leadership in 2023 and 2024

From automating delivery instruction updates to scaling customer interactions instantly, Aisera’s GenAI-powered solution has become a mission-critical part of OnTrac’s service strategy.

🔗 Learn more:
📌 https://aisera.com/demo
📖 https://aisera.com/blog/agentic-ai-cu...
📖 https://aisera.com/blog/agentic-ai/

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