Скачать или смотреть What Criteria Should Guide Call Center Agent Recognition?

Discover the essential criteria that should drive your call center's agent recognition programs. Learn how to identify and celebrate top performers to boost morale and productivity across your team.

In this video, we delve into the key factors for effective agent recognition, covering:
► Defining objective and measurable performance indicators for agents.
► Balancing individual achievement with contributions to team success.
► Recognizing both customer service excellence and operational efficiency.
► Implementing consistent and fair recognition practices across all agents.
► Understanding the impact of recognition on agent engagement and retention.


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