Скачать или смотреть Can Agent Self-Assessment Tools Improve Skill Development?

Are you looking for innovative ways to enhance agent performance in your call center? This video dives into whether self-assessment tools can truly be a game-changer for skill development.

Discover how leveraging self-assessment could transform your team:
► Empower agents to take ownership of their professional growth.
► Identify specific skill gaps more effectively from an agent's perspective.
► Foster a culture of continuous learning and improvement.
► Potentially reduce reliance on extensive manager-led coaching sessions.
► Provide objective data points for performance reviews and training needs.


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