How to Measure VoIP Voice Quality

The causes and remedies of poor voice quality in Voice over IP systems

Poor voice quality is one of the leading complaints for VoIP systems. Dropouts, echoes, static, and latency can ruin a conversation. Knowing how to measure voice quality and isolate the cause is an important part of delivering a quality experience to users and customers.

Listen in as we share some background on voice quality in VoIP systems, examine the various causes of poor voice quality, and consider the role that SBCs can play in monitoring and isolating voice quality issues.

Sections within the event:
0:00 - Opening and Introductions
2:40 - Agenda
3:20 - Voice Quality and the Customer Experience
5:55 - Voice Quality Measurement Process
16:44 - The role of SBCs in Monitoring Voice Quality
23:18 - Isolating/Reducing Voice Quality Issues
30:02 - Use Case Example of Voice Quality Monitoring
35:10 - Question and Answer Time!

Who should view:
Network architects at service providers and enterprises, networking consultants, analysts and decision-makers involved in acquiring network technology


EETimes article on Intro to VoIP quality measurements: https://www.eetimes.com/intro-to-voip...
ITU Recommendation P.863:
https://www.itu.int/rec/T-REC-P.863-2...
TelcoBridges Wiki on MOS scoring: https://docs.telcobridges.com/tbwiki/MOS
More on ProSBC at: prosbc.com