XPO Logistics Installation Washing Machine Violent Shaking

A lot of the big appliance stores all use the same company, XPO Logistics, to ship and professionally install their appliances. Beware if you discover that XPO is installing your new items.

First off, you need to be certified in the state of California if you are installing gas appliances. The XPO guys that did my install not only didn't have any tools with them, they'd never even installed a washer dryer before.

**UPDATE - Turns out that the installers disregarded the very first step in both the directions and the sticker that was on the washer. "Remove shipping bolts". Once I removed these, it works perfectly. Samsung is stepping up and sending me new replacement units since they're damaged now. Great Customer Service.

Just got my new Samsung washer/dryer "professionally" installed and the washer shakes violently.
Multiple times through the wash it shakes it's way across the floor until it smashes into my counter corner and starts pulling on the gas line behind it. I keep moving it back into position
Then during the spin cycle it's insanely loud, almost shakes the dryer off the top and shakes open the soap drawer. I eventually have to wedge an ironing board between it's leg and a wall to keep it from ripping the gas line off the wall.