Exclusive BPO Podcast | BPO Trailblazer John Maczynski | Ameya Damle

In this podcast, we're joined by a prominent figure in the BPO sector, John Maczynski, who boasts over 37 years of industry experience. As the CEO of CYNERGY BPO, a global advisory firm, he specializes in guiding clients from diverse sectors and 30 countries to discover the perfect outsourcing solutions for their customer experience needs. Additionally, John has made significant contributions in senior roles at renowned multinational companies such as PITON-GLOBAL, LB Ventures, and Teleperformance. Join us in welcoming John Maczynski to the conversation. Tune in to this captivating podcast that delves into the dynamic world of the BPO and call center industry.

Topics covered -
1 Introducing John Maczynski and providing an overview of Cynergy BPO.
2 Future of the BPO industry in the age of artificial intelligence.
3 Identifying the primary factor that sets Cynergy BPO apart from its industry peers.
4 Cynergy BPO's corporate culture and its approach to engaging employees.
5 Exploring the key factors and technologies employed for ensuring data security in the BPO industry
6 If any advice for newly established startup companies venturing into the BPO industry.

#bpo #callcenter #podcast

Contents of this video ▬▬▬▬▬▬▬▬▬▬

0:00​ - Intro
0:10​ - Podcast with BPO and call center expert John Maczynski
3:59​ - Introduction of Cynergy BPO
6:20​ - What are the opportunities in Healthcare BPO
10:04​ - What are the global opportunities in BPO and call center industry
13:02​ - How generative artificial intelligence will affect BPO industry
19:31 - How to manage employee turnover in BPO industry
22:50​ - How to maintain data security in BPO industry
26:55​ - Diversity in BPO industry

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About the speaker - #ameyadamle is an entrepreneur and business consultant. He has years of experience in international sales , corporate sales, leadership and has worked in domains like BPM and offshoring. Ameya has worked with various companies in North America and India. He dedicates this channel to the entrepreneurs and professionals who are continuously willing to learn something. You can also find his other social media accounts with handle @iameyadamle or #iameyadamle