Скачать или смотреть What should you train your first customer support rep on?

In this session, we will teach you what your new customer support should learn?

Training and getting your new customer support representative upto speed is not only important for your business but also for your customers. The successful first month or two of your customer support rep’s training is indicative of their long-term success.

How you on-board your new agent to the existing system is really important:

Managers need to have a simple yet structured onboarding guide for the new support reps, focusing on what the new hires need to learn over a certain time period with clear milestones to measure progress. It is ideal to set up a template and improvise it for the new hires to fit their needs.

What are the key components for training your customer support representatives?
Product knowledge:
Creating a knowledge base
Setting the right expectations with the customer
Support workflow and policy knowledge
Customer interaction

To further make your learning curve easier: We have prepared 3 options right for you

1. Earn a certificate through our popular Udemy Support course: https://www.udemy.com/course/best-pra...

2. Dive right into the online library:
https://www.freshworks.com/live-chat-...

3. Listen to the material and multi-task!:
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