Platform Academy Session #10: Getting Started with Decision Builder

Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, etc.
This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting. The academy format consists of a specific topic for each session that will be presented in 20-30 minutes followed by a Q&A after.

Be sure to bring your questions, post them on the community events, on YouTube or post them during the live webinars.

This week's session will be an excourse into the world of workflows. Learn how to use Decision Builder to decouple decisions from your flow logic in order to allow business stakeholders to determine conditions without having to change flows.

* 00:00 Start, Welcome and Introduction
* 04:00 Presentation Start
* 05:56 Poll 1 Results
* 06:46 Decision Management & Decision Tables
* 09:52 Decisions in Flow Designer
* 15:25 Decision Builder
* 19:54 Decision Management Guidance
* 22:38 Outlook Decision Builder
* 28:35 Example Use Cases
* 31:40 Poll 2 Results & QnA
* 32:51 Presentation wrap-up
* 34:36 Academy outlook

You can find all past and future sessions on the Now Community: https://sn.works/platformacademy

Resources, videos, and more!

Community event post with resources
https://sn.works/platformacademy/10
Follow-up academy with updates to Decision Builder up to and including the Utah release
https://sn.works/platformacademy/34

Docs
https://docs.servicenow.com/csh?versi...