Скачать или смотреть Mudd Talks: Just Culture: Management Lessons from the Aviation Industry

Peter Temesvary '89 discusses how "Just Culture" is one of the most important elements of aviation safety. Many decades ago, the industry recognized that learning from mistakes is far more important than punishing the person who did something wrong. If people are afraid of not being treated fairly (justly) when they make a mistake, they'll sweep problems under the rug, and we'll miss out on important opportunities to improve the system. Temesvary will introduce the concept, discuss how it's applied on the flight deck and in air traffic control, and will tell some personal "trials and tribulations" stories about implementing Just Culture in an airport environment. He also gives examples of how the Just Culture concept can be applied in any industry.