Impactful Engineering: The Secret to Customer Delight | groCTO Originals

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In this episode of the groCTO Originals Podcast, Kovid Batra talks with Jagannath Kintali, former Head of Engineering at Dojo and ex-startup co-founder, about building impactful engineering teams focused on customer delight.

Jagannath shares his extensive experience of over 18+ years in engineering, discussing the importance of building what is needed rather than overshooting with extravagant systems. He emphasises creating high-performance teams through trust, purpose, and customer empathy. Jagannath highlights his journey, the learnings from his startup, and how he implemented these insights at Dojo, including stories about curtain ordering systems and observability projects. This episode provides valuable insights on leadership, team building, and aligning engineering efforts towards solving real customer problems.

Jagannath on LinkedIn:   / jagannath-kintali-2618b38  
Kovid on LinkedIn:   / kovid-batra-73b38368  

⏳ Jump directly to -
00:00 - Intro
01:03 - Meet Jag: A Journey in Engineering
05:23 - Startup Lessons: Failures and Learnings
15:22 - Building High-Performance Teams
26:06 - The Importance of Customer Empathy
30:28 - Implementing Observability at Dojo
36:25 - Conclusion: Reflections and Future Insights

🎧 This episode is also available here -
Substack: https://tinyurl.com/2s3zz4ht
iTunes/Apple Podcasts: https://tinyurl.com/2s3vd3nh
Spotify: https://tinyurl.com/27sn2et9
Amazon Music: https://tinyurl.com/ycyhty67

📝 Transcripts are available here -
Typo Blog: https://tinyurl.com/3j5cnfyf
Medium Blog: https://tinyurl.com/y446cwnp

With the groCTO Originals podcast, we dive into the dynamic world of software engineering leadership with seasoned industry experts and successful engineering leaders who have mastered inspiring, guiding, and motivating their teams. We cover everything from fostering a culture of collaboration to implementing agile methodologies and cultivating technical excellence.

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