Скачать или смотреть Usable LIVE - Support Ticket Processing

Build a custom ticketing system from scratch in minutes? In this episode, Jóhann and Ólavur show you how to move beyond off-the-shelf support tools by creating your own solution inside Usable. They demonstrate the power of custom fragment types — creating a "tickets" fragment type with lime-green color and checklist icon, complete with structured descriptions that guide AI behavior.

Watch as they showcase the live Acme Corp website (built with Orlando in just 5 minutes!) and start logging real support tickets — export button broken, filter functionality missing, keyboard navigation issues. Instead of manually fixing each bug, they simply tell the AI: "Fix these tickets." The AI searches for the ticket template, fetches all open issues, implements fixes across multiple files, and updates each ticket with resolution details — all automatically. The episode reveals the full support cycle from ticket creation to automatic resolution, proving that Usable isn't just for managing data but for building intelligent, custom systems that adapt to your exact workflow.

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