An Interview with Thomas Wilson: Importance of Caring and Community. Journey into healthcare UX!

Alejandra Villacis Miranda interviews Thomas Wilson in our first instalment in a list of interviews for UX Healthcare.

In this interview:

✅ Technological and Societal Shifts: Over the past 30 years, significant changes in technology and societal events (e.g., the internet boom, 9/11, the 2008 crisis, COVID-19) have impacted healthcare. The current AI/ML shift presents both opportunities and challenges, particularly in healthcare data processing.

✅ AI in Healthcare: AI can greatly enhance healthcare by processing vast amounts of data, such as scanning clinical trials for cancer patients. However, AI should be used as a tool to assist rather than replace human capabilities, ensuring ethical considerations are maintained.

✅ Challenges in Healthcare: Healthcare systems, particularly in the US, face challenges like disparate and siloed data, outdated systems, and frequent cyber-attacks. Despite these challenges, the integration of AI and technology is crucial for improving healthcare delivery and patient outcomes.

✅ Passion for Healthcare: Passion drives individuals in the healthcare field. The emotional and human-centered nature of healthcare work is rewarding and essential for making meaningful differences in people's lives. Those entering the field must have a genuine commitment to caring for others and addressing complex health issues.

✅ Employee Experience and Employee Communication, recruitment and organizational design issues.

✅ We also discuss the differences between the US and UK healthcare experience.

✅ Women's Health: Human rights and women's issue with receiving care in the USA healthcare system.

The Importance of Our UX Healthcare Interview Series:

As part of our commitment to advancing the field of healthcare user experience, we are excited to launch an interview series featuring renowned UX designers from around the globe. This initiative aims to achieve several key objectives:

1. Showcasing Expertise
By interviewing industry leaders, we aim to highlight their expertise and insights. These discussions will provide valuable knowledge to our community, helping them stay informed about the latest trends and best practices in healthcare UX design.

2. Fostering Community Engagement
The interview series will create a platform for dialogue and interaction within the UX healthcare community. By sharing experiences and perspectives, we hope to foster a sense of belonging and collaboration among professionals in the field.

3. Inspiring Innovation
Featuring diverse voices from various backgrounds will inspire new ideas and innovative solutions. By learning from the experiences of others, our audience can gain fresh perspectives that can be applied to their own work in healthcare UX.

4. Encouraging Professional Development
The series will serve as a resource for professional growth, offering insights into the career paths and design processes of successful UX designers. This can motivate emerging professionals to pursue their goals and enhance their skills.

Through this interview series, we aim to enrich the healthcare UX community, promote knowledge sharing, and inspire the next generation of designers. Stay tuned for our first interview, and join us in this exciting journey to advance healthcare through exceptional user experience design!