Скачать или смотреть Smart Tech Was Supposed to Help — So Why Is This Harder Now?

Smart technology is usually sold as an upgrade — faster, easier, more convenient.
But in everyday life, it often feels like the opposite happens.

In this video, we explain why adding “smart” features can make simple tasks feel harder instead of easier. The answer isn’t bad products or careless users, but a set of predictable tradeoffs between human attention, automation, and design complexity.

We cover:

Why people naturally over-trust automated systems

How information overload makes simple decisions harder

The flexibility–usability tradeoff behind feature-heavy products

Why automation works well in some contexts but struggles in others

A different design philosophy that aims to reduce cognitive load

This is a calm, non-technical explanation of a pattern many people experience, but rarely see explained clearly.

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