Скачать или смотреть #37. How to Respond to Customer Messages Using Role-Task-Context Prompt Engineering

In this video, you’ll learn how to *respond to customer messages effectively* by using the *Role-Task-Context (RTC) Prompt Engineering framework* while acting as a **Customer Support Specialist**.

🔹 What you’ll learn:
What Role-Task-Context (RTC) prompt engineering is
How defining a role improves AI responses
How task and context guide accurate customer support replies
A step-by-step demo responding to real customer messages
Best practices for professional, empathetic customer communication

📌 *Why Role-Task-Context Matters*
RTC prompt engineering helps AI:
Stay consistent in tone and responsibility
Understand customer intent clearly
Produce accurate, helpful, and human-like responses
Scale customer support with quality and reliability

🧠 *Use Cases*
Customer support automation
AI chatbots and helpdesk systems
E-commerce and SaaS support teams
Prompt engineering for business workflows

🔗 *Helpful Resources*
Prompt Engineering Guide: https://www.promptingguide.ai/
OpenAI Platform: https://platform.openai.com/

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#PromptEngineering #CustomerSupport #RoleTaskContext #AI #Chatbots #Automation