Скачать или смотреть The Zendesk conversation tag trick that makes routing instant

Tags in Zendesk messaging do more than organize conversations. When applied at the right point in the flow, they become routing signals that eliminate the need for complex trigger conditions. Most teams add tags after the fact, missing the automated routing advantage entirely. We'll cover:
How to apply tags through AI agents, triggers, and the Conversations API
Using tags as conditions in omnichannel routing to send conversations to the right group
Standardizing a tag taxonomy across teams to avoid duplicates and dead ends
Reporting on tags in Explore to identify your highest-volume conversation types
Combining tags with custom fields for multi-dimensional ticket organization

Tags manage organization, but eesel AI goes further by reading actual conversation content, applying appropriate tags automatically based on intent, and routing to the right team without manual input or keyword lists.

Read the full guide: https://eesel.ai/blog/zendesk-messagi...