Скачать или смотреть Beyond Foundation Models | Enterprise AI Tech Stack Deep Dive | Noppol Setobol &  Michael Larionov

Curious about what powers AI in modern support? Noppol Setobol and Michael Larionov take a deep dive into the tech stack behind SupportLogic’s enterprise AI, showing how ambient agents, generative AI, and intelligent pipelines work together to deliver actionable insights.

From signal extraction and scoring agents to recommendation engines, escalation predictions, and RAG-enabled search, this session explores how AI orchestrates data, enhances workflows, and provides reliable, context-driven responses across systems—CRM-agnostic and fully integrated.

Learn how feedback loops, guardrails, and evaluation pipelines ensure accuracy and continuous learning while avoiding proliferation of bad information. See how the latest AI infrastructure supports smarter decision-making and faster resolutions in support environments.

Timestamps:
00:00 – Introduction & agenda overview
01:30 – Enterprise support stack & ambient agents explained
03:30 – Data pipeline: CRM integration & universal data schema
05:30 – Ambient agents in action: sentiment, summarization, coaching, voice
08:30 – Feedback loops & AI retraining during workflow usage
11:00 – Scoring & recommendation agents for real-time case insights
13:30 – Escalation prediction agent: Reagan Boosting Trees & training methods
16:00 – AI infrastructure & LOM as a service overview
18:00 – RAG-enabled search & context engineering for accurate responses
20:00 – Guardrails & relevance filtering to prevent incorrect responses
21:30 – Human-in-the-loop evaluation vs. automated metrics
22:30 – Managing incorrect knowledge & minimizing information noise / closing

📌 Watch now to understand the AI engines behind modern support, how they’re orchestrated, and how continuous learning keeps insights accurate and actionable!

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