Скачать или смотреть How to Use AI and Financial Services Cloud To Autofill Responses in Real-Time | Salesforce Explained

Discover how Salesforce Industries AI and Financial Services Cloud transform customer service by autofilling form fields in real-time using live conversation transcripts—directly within the flow of work.
Customer service representatives in banking often juggle multiple complex tasks and facilitate challenging processes but one of the toughest aspects of their role can be managing customer complaints. Manual entry of complaint details can be time-consuming, error-prone, and frustrating for both CSRs and customers. CSR may inadvertently delay resolutions or ask customers to repeat themselves, which can be frustrating and negatively impact the customer interaction.

With turnkey Industries AI solutions, these challenges become a thing of the past. CSRs and complaint managers can generate accurate responses from customer conversations in real-time - at the touch of a button - ensuring smoother processes and higher customer satisfaction.

About Salesforce Financial Services Cloud:
Discover the power of Salesforce, the world’s #1 AI CRM for financial services. Financial Services Cloud integrates data from banking, wealth, and insurance platforms to provide a comprehensive view of the customer and enable accurate, tailored AI responses that help your teams deliver personalized service your customers love.

Learn more: https://bit.ly/4fLb7ai

Chapters:
0:00 Introduction
0:55 How Industries AI can help financial services in customer service
3:15 How it works
4:12 Closing

#Salesforce #AI

Watch and learn more on Salesforce+: https://www.salesforce.com/plus

Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe

Learn more about Salesforce: https://www.salesforce.com
Facebook:   / salesforce  
Twitter:   / salesforce  
Instagram:   / salesforce  
LinkedIn:   / salesforce  

About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.