Inspiring Leadership with James Timpson

With a Happiness Director, days off for weddings and birthdays, mental health and financial advice available for all colleagues, and a workforce comprised of at least 10% ex-offenders at any one time, it is no surprise that Timpson has an employee retention rate to be proud of.

In an exclusive live recording with gunnercooke founder Darryl Cooke for the Inspiring Leadership Podcast, James Timspon will reveal the secrets to building a lasting, timeless culture which puts people first.

James has been CEO of Timpson for over 20 years. During this time, he has transformed the five-generation family business into the modern-day enterprise that it is today, all while becoming increasingly admired for his groundbreaking, people-first, upside-down style of management.

Chapters:
02:16 - What inspired James Timpson to write ‘The Happy Index’?
05:10 – What is the happy index?
06:55 – How was your upbringing?
08:53 – What does success mean to you?
09:38 – How do you know how your employees are feeling?
10:57 – How can a workplace make someone happy?
11:50 – Why don’t you call Timpson House your head office?
12:05 – When someone walks into Timpson House do they feel the culture?
14:15 – What is it about leadership that is so important?
15:02 – Are there specific qualities that you need to be a leader?
15:55 – What do you mean by being kind as a leader?
18:58 – Does your culture just happen or do you have to plan it?
19:40 – Is there something that employees can do to bring culture into their organisations?
21:15 – What is the power of gratitude?
22:25 – Do you have any KPIs?
24:12 – Who is the person who has influenced you the most?
24:28 – What book has had the biggest impact on you?
25:02 – What is the best advice you would give to someone setting out today?
25:47 – What makes you laugh?
26:13 – What is a secret about you that would surprise the people who think they know you well?
26:32 – Would you rather have less work to do or more work to do?
26:43 – What is the last book that made you laugh?
27:16 – If you didn’t know your actual age, how old would you be?
27:49 – What are your thoughts on hybrid working?
30:38 – Why do you hire people from prison?
32:41 – What are ex-offenders like as employees?
33:52 – What other things do you do in the community?
35:52 – What do you want to achieve?
37:25 – What tactics do you use to stay resilient?
38:46 – What is the best failure that you’ve made?
40:32 – How can businesses work with the government?
42:37 – What are your considerations when looking at culture for new shops/businesses?
44:47 – What are your thoughts on Employee ownership?
46:51 – What advice do you have for the NHS for instilling a positive work culture?
48:48 – What do you want your legacy to be?
49:52 – Do you ever feel like your culture becomes normalised?
50:56 – Do you think that localism is the key to success for businesses?
52:46– How do kindness and commercially hard fit together?
53:32 – Is there a worry that you will lose your culture as you grow?

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