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Effective customer service training programs help your team members by challenging their pre-existing beliefs about how to define excellent customer service. The best training programs will ensure customer service reps understand how to treat customers and coworkers, introduce new ways of working with people and establish standards of behavior for your organization. In this video, you'll learn what effective customer service training programs should include.

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What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/AS.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: https://CompassionateGeek.com