Скачать или смотреть Migrating documentation: Best practices and challenges, with David Ingram from Medallia

In our latest episode of the Knowledgebase Ninjas podcast, David Ingram, Senior Technical Writer at Medallia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.

𝐊𝐞𝐲 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲:

👉 According to David, before initiating the migration process it is important to ensure that the existing information architecture aligns with the capabilities of the new system.

👉 "When migrating content to a new platform, make a plan and fully test it on representative data. Give yourself time to handle unexpected changes and estimate how long the migration should take place and increase that by 25% when dealing with a large volume of data", says David.

👉 David believes that a documentation platform must support effective SEO practices. It should ensure clean HTML for Google crawlers, and support mobile content resizing, and users should have control over the metadata and access to robot.txt and sitemap.xml files.

👉He adds, “Small teams often struggle to update the old content, but migration provides an opportunity to eliminate repetition, condense content, and avoid keyword cannibalization. During our latest migration, we reduced 40% of our content without missing any information."

👉"It is necessary to communicate early about the migration to the internal stakeholders and emphasize the benefits that they will get from it.”, David says.

Find out more episodes: https://bit.ly/Document360knowledgeba...

Listen on Apple or Spotify
👉 Apple Podcast- https://apple.co/2Y2MUHg
👉 Spotify - https://spoti.fi/3h93Tzf

Request a Free Demo: https://bit.ly/DemoDocument360
14-day free trial: https://bit.ly/SignupDocument360

► Subscribe to http://bit.ly/Document360 for more updates.
► Find us on Facebook:   / document360  
► On LinkedIn:   / document360  
► On Twitter:   / document360  

#migratingdocumentation #KnowledgebaseNinjasPodcast #technicalwritingpodcast #document360