Скачать или смотреть New CX Research from Contentsquare, Zendesk, and LivePerson

In the realm of customer experience, new research from Contentsquare, Zendesk, and LivePerson sheds light on pivotal trends and shifts for 2024. Contentsquare's study highlights the dominance of AI, hyper-personalization, and immersive experiences in the digital commerce landscape. Zendesk emphasizes the transformative power of AI-driven customer service, foreseeing a shift towards intelligent CX strategies. Meanwhile, LivePerson warns of an emerging "AI gap" between businesses and consumers, signaling challenges in adoption and education around AI technologies.

Hosts:
Stephen Foskett, Organizer of the Tech Field Day Event Series:   / sfoskett  
Lisa Martin, Advisor at The Futurum Group:   / luccazara  

Follow Gestalt IT
Website: https://www.GestaltIT.com/
Twitter:   / gestaltit  
LinkedIn:   / gestalt-it  

#Rundown #CXResearch #AI