The Unseen Heroes: The Role of Business Analysts in Salesforce

In this episode of the Salesforce Posse podcast, host Francis Pender engages with Vanessa Grant, a Los Angeles-based business analyst and consultant with over 13 years in the Salesforce ecosystem. Vanessa discusses the critical role of quality business analysis in Salesforce projects, sharing insights from her experience and emphasizing the importance of effective stakeholder management. Ideal for Salesforce professionals seeking to enhance their BA skills or understand its impact, this episode is packed with valuable advice and fun anecdotes from Vanessa's career journey.


What you will learn
* What is a Salesforce Business Analyst?
* Why developing strong business analysis skills is crucial for Salesforce admins and developers.
* The significance of quality business analysis in Salesforce projects.Vanessa Grant's journey from music to Salesforce and her approach to business analysis.
* Strategies for managing complex stakeholder relationships effectively.
* The challenges business analysts face in the Salesforce ecosystem and how to overcome them.

0:00 Vanessa Grant's Journey into Business Analysis
13:13 The Importance of Business Analysis in Salesforce Projects
16:06 The Role of a Business Analyst in Salesforce Implementations
24:28 Challenges Faced by Salesforce Business Analysts
31:15 Tools and Techniques Used by Salesforce Business Analysts
35:08 The Impact of AI on Salesforce Business Analysis
42:31 Developing a Career in Business Analysis
46:05 Overcoming Public Speaking Anxiety
50:16 The Evolution of Salesforce Knowledge Sharing