Скачать или смотреть Train New Employee Quickly with FocalScope Training Mode

Have you just hired a new and inexperience agent and need to get them up to speed quickly? Especially when they need to provide important information, such as pricing and terms of service, to your customers. You would not want to risk them making any mistakes in such important e-mails.

Yet, mistakes are bound to happen in the learning process. So, how can we allow a new employee to make mistakes, without the risk of them sending incorrect information to our customers? With FocalScopes Training Mode...

In Training Mode, you allow your trainees to learn from mistakes without actually affecting your customers. In training mode, every e-mail sent by trainees is not actually sent to customers, but collect at their supervisor's account, who can then correct or approve the e-mails before they go out to your customers. The trainee will receive a e-mail notification of changes made to their original e-mail, allowing them to keep a reference and correct their mistakes in future e-mails. This gives them time to learn from their mistakes, without affecting your customers opinion of your company and its professionalism.

View this video a brief introduction and overview of FocalScopes's Training Mode functionality.

FocalScope is a proven and established software platform for customer support organizations, large and small, to manage email, organize workflows, and drive teamwork to exceed customers' expectations. It is extremely powerful tool that integrates IP telephony (eg Asterisk), email ticketing, and Live Chat functionality to turn your helpdesk into a fine-tuned customer service machine.

To find out more about how FocalScope can help your organization, please visit:

Website: http://www.focalscope.com
Twitter:   / focalscope   (@focalscope)