Скачать или смотреть Gary David on the CX and Culture Connection

On this week’s The CX & Culture Connection, Gary David joins Matt Egol, CCXP to discuss the often-overlooked talents within the workplace. Using examples like Trader Joe's, Gary highlights how recognizing employees’ unique skills beyond job descriptions can become a brand’s secret weapon. From artistic abilities to hidden strengths, this episode uncovers how valuing diverse talents builds a more engaging, dynamic culture.

By adopting an 'assets-based' approach, organizations can unlock innovation and growth from within. Gary and Matt explore how acknowledging people’s full capabilities drives creativity and pride across the company.

Catch the full conversation here:    • The Intersection of Sociology & CX with Ga...  

#HiddenTalents #WorkplaceCulture #EmployeeEmpowerment #Innovation #BrandIdentity #AssetsBasedApproach

📌Podcast Website: https://www.cxandcultureconnection.com
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More about Matt Egol and JourneySpark Consulting:

Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting

A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.

Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.

Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.

#cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity