Скачать или смотреть Building Customer Loyalty: Levels of Loyalty | Knowledgecity.com

Check out the full video at http://bit.ly/2wUrr2V There are different levels of loyalty. The number of levels depends on the number of customers. Learn the four basic levels and the characteristics of each in this video.

Featured Course Lessons:
Loyalty and retention
Importance of loyalty
Benefits of customer loyalty
Who really is the customer?
Loyalty as a Behavior
Understanding Loyalty
Buying vs Earning loyalty
Levels of Loyalty
Factors that influence loyalty
Knowing your customers values
Loyalty program saturation
Key tasks for building loyalty
General ways to build loyalty-Rewards
General ways to build loyalty-Service
General ways to build loyalty-Experience
General ways to build loyalty-Communication
The science of customer loyalty
Different Worlds
The Loyalty Program-Planning
The Loyalty Program-Implementation
Competitive issues
Measuring results-Program Costs
Measuring results-Customer Metrics
Feedback and evaluation
Other Considerations-Loyalty Issues
Other Considerations-Customer Issues
Other Considerations-Loyalty Program Issues
Loyalty Programs and Technology
Behavioral Science
So-Mo'


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