Скачать или смотреть How Should Performance Documentation Guide Agent Development?

Discover how effective performance documentation isn't just about tracking metrics, but about actively shaping and improving call center agent development. Learn the strategies to transform raw data into actionable insights for growth.

This video outlines key strategies for leveraging performance documentation to drive agent growth:
► Understanding the dual purpose of documentation: for both evaluation and development.
► How to convert performance data into personalized coaching plans for agents.
► Establishing clear, measurable goals using documented insights.
► The role of consistent feedback loops fueled by thorough documentation.


#AgentDevelopment, #CallCenterTraining, #PerformanceManagement, #CustomerService, #ContactCenter