Скачать или смотреть Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 2)

››In the conclusion of this two-part episode, we continue our discussion with Ryan Ogden and Jim Walberg as we talk about CX (or “customer experience”) in the world of luxury real estate. Jim and Ryan explain the importance of not only designing a bespoke experience for your luxury real estate clients, but understanding how best to interact with them (and other agents) in order to minimize stress and create a memorable overall experience.

Topics covered and questions you’ll uncover during this episode...

›› How to identify and produce “moments that matter” in your clients’ experience with you

›› Recognizing the difference between telling someone you’re an expert and actually demonstrating you’re an expert

›› Why clients shouldn’t be privy to all the behind-the-scenes happenings that take place when buying or selling a home

›› Balancing boundaries and empathy when you’re involved with luxury real estate transactions

››The importance of solving problems before bringing them to the attention of your clients

›› Why it pays to not burden your clients with unnecessary stress

Resources mentioned within episode:

REAL Marketing
https://realmarketing4you.com/

The Institute for Luxury Home Marketing
https://www.luxuryhomemarketing.com/r...